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GAMELOFT.COM Support Ticket - Glitched Black screen in frostlund

GAMELOFT.COM Support Ticket

Glitched Black screen in frostlund - order and chaos

Created By: Cshaynemason1's Picture Cshaynemason1 Last Reply: Cshaynemason1's Picture Cshaynemason1
Priority Level: [Emergency] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: N/A Replies: 0
Product: order and chaos

Unable to connect to my Ranger or Healer. I have 3 characters on the account one is my tank which can log in perfectly fine. My mage and flame knight on a separate account log in quite easily as well. Yet my Ranger and healer who were gy the portal on Eternal Frustlund are inaccessible. I log on with Facebook sign in. Then click on the character. It open to a black screen with a loading wheel at the bottom right. It sits there for a while until the eternal frustlund picture pops up then after about 10 seconds or so it gives me this message winow, "Connection Lost". I've tried switching between applications, reinstalling, clearing the data and obb, reconnecting my fb login and relogging excessive times. This is a common issue right now with many players on the game atm. When will it be fixed? What if it's not fixed before daily reward reset tomorrow? If I miss my daily due to this glitch will there be any reparations for the issue since it's completely server side and not a client side issue? I just want my daily bonus, lotto and to be able to play my toons again. How will you fix and settle this issue?
Affected Character below

Lvl 70 Ranger-server; Arcadian Forest, Character name-ΩGaiusΩ
Lvl 70 Healer-server; Arcadian Forest, Character name-⚫racle


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