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GAMELOFT.COM Support Ticket - missing goods

GAMELOFT.COM Support Ticket

missing goods

Created By: peskypixie's Picture peskypixie Last Reply: peskypixie's Picture peskypixie
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0

Hello,
my name is Chloe and i have 2 complaints to make and would appreciate a response from you about it

Firstly In the 'my little pony' game that you have my girls and i saved 157 diamonds so that we could all pick a pony together and play with them. the girls upon reaching this goal were very excited and the first pony was picked at the cost of 55 diamonds. as soon as the pony was purchased the game said that we only had 20 diamonds left. we worked hard to get those diamonds and would like them back.

Secondly i attempted to lodge this complaint through your website for over 20 mins and it wont allow me to because your site has 'required fields' that do not have selectable options within them. this is very bad customer service and support. as we tried using it in several browsers and devices.

I tried emailing this to the support team and it just sent back an email that told me my complaint would not be valid if it wasn't submitted through the broken site.

our user name is : " peskypixiepie "

we play on an ipad.

thank you for your time. we look forward to your resolution and response soon. - Chloe


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