GAMELOFT.COM Support Ticket

unexpected charges

Created By:	Schockedatthis	Last Reply:
Priority Level:	[Emergency]	Status:	[Open]
Created:	4 years ago	Last Updated:	4 years ago
Department:	N/A	Replies:	1

Please explain the following on my cell phone bill.
I downloaded this game ( Green Farm 3) for free! Or so you stated by the appearance of a "download free" button.
I have paid for in game gold, but this was done through Google Play card.
Are you telling me that every time I use Google Play to purchase in game items I will be charged between $4.99 and $9.99 each time? Or do you charge me for every time I play the game?
This is ludicrous!!! And it was not agreed upon! You didn't even give anyone a chance to agree or disagree with this! It was not something that "popped up" to warn people that you would do this!
I have sent a text to 23456 "STOP" and also to 84149 ( which told me that it failed over 21 times )
but obviously you don't read these.

I would like my money reimbursed!

I would like to receive all the money I spent on purchasing those Google cards AND all the money I now owe my cell phone company.
I would also suggest that you inform people that if they download games from your company that you DO charge them for EVERYTHING and ANYTHING! That is only common courtesy.
Here is a list of what has appeared ( so far ) on my cell phone bill: 02/12/2013 8:11 PM EDMONTON, AB EV 6116104, AB Gameloft Game Transaction Application $4.99

29/11/2013 6:11 PM EDMONTON, AB EV 6116104, AB Gameloft Game Transaction Application $4.99

27/11/2013 11:57 AM EDMONTON, AB EV 6116104, AB Gameloft Game Transaction Application $4.99

14/12/2013 10:34 AM EDMONTON, AB EV 6116106, AB Gameloft Game Transaction Application $9.99

27/12/2013 7:59 PM EDMONTON, AB EV 6116106, AB Gameloft Game Transaction Application $9.99

If I would have KNOWN that you would charge me for this, I wouldn't have downloaded the game in the first place.
Unless I am reimbursed ( at least the phone bill part ) I will NOT download any more of your Apps EVER again, and I will let everyone I know of what you have done.

If I delete the game, are you still going to charge me every few days for nothing? If so, please let me know so that I can cancel my contract with my cell phone provider...as this will be a cheaper alternative than to give you money for nothing all the time.
Please remedy this ASAP.

Thank you for your time

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